Jan 3, 20232 min read

Teletriage: The Future of Online Patient Triage in Virtual Hospitals.

Medical personnel are well aware that there are many times when patients come to the emergency department, wait for a long time, and ultimately leave without receiving treatment. Especially during the COVID-19 era, we often have no idea what risks the patients may have.

So wouldn’t it be better if we had technology that could help us screen patients for risks or emergencies before they even arrive at the hospital? This way, patients would be informed of their risks before traveling to the hospital. Today,

MEDcury will introduce you to Teletriage technology, a tool for assessing patient risk and emergencies before they come to the hospital.

What is Teletriage?

Teletriage involves using technology to help screen patients by assessing risks remotely, whether through video calls or other methods. This allows medical personnel to evaluate risks, recommend appropriate care pathways, and schedule appointments to reduce congestion in hospitals for non-critical cases. Additionally, it enables medical staff to prepare before the patient arrives at the hospital.

Explore 5 Benefits of Teletriage for Hospitals:

Enhances the efficiency of medical staff operations.
Improves management of patient density.
Reduces congestion in healthcare facilities.
Improves the quality of service.
Increases patient satisfaction.

4 Benefits of Teletriage for Medical Personnel

Allows emergency department doctors to focus on truly urgent cases.
Increases confidence in treatment among medical staff.
Reduces the risk of exposure to infectious diseases for medical personnel.
Provides timely and appropriate care based on patient symptoms.

3 Benefits of Teletriage for Patients

Informs patients of their risks before arriving at the hospital.
Saves time, both in travel and waiting in queues for treatment at the hospital.
Ensures timely and appropriate care.

The Benefits and Effectiveness of Using Teletriage in Real-World Operations

Regarding the effectiveness of Teletriage, MEDcury presents an example from Jefferson Health, part of Thomas Jefferson University in the United States. According to the Senior Vice President of Health Innovation at the university:

Before the COVID-19 outbreak, this technology reduced the rate of patients arriving at the emergency department but not receiving treatment to less than 1%. During the COVID-19 pandemic, it further enhanced the capability of medical personnel to triage and prepare for high-risk patients, especially those potentially infected with communicable diseases.

For Jefferson Health patients, the average wait time for Teletriage was only 9 minutes, greatly increasing patient satisfaction. Emergency patients received timely and appropriate care, while non-emergency patients did not waste time traveling or waiting long periods only to end up leaving without treatment.

It is evident that Teletriage benefits both medical personnel and patients, ultimately enhancing hospital performance in terms of staff efficiency, service quality, and hospital reputation.

What do you think about this technology? It’s incredibly beneficial, isn’t it? Next time, we will discuss the use of Teletriage technology in Thailand and provide guidance on how to implement this technology in the country. So, don’t forget to follow us to stay updated with new content from MEDcury!

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